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FAQ

How do I order?

Submit an official order form on my website

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Do I have to pay a retainer?

Yes, a retainer or payment in full is required to lock in your date 2 weeks

before the order due date or immediately if less than 2 weeks. 

C.O.D (cash on delivery) is NOT allowed for any reason.

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What are the payment methods?

Invoices are sent via the Square Invoicing system.  Checks, Venmo, Zelle, and other payments such as that are not accepted

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Can I taste before ordering?

No. Tasting boxes are reserved for wedding cake orders. However, you can order a dozen, one-flavor cupcakes.

 

Do you deliver?

Yes. Delivery fees are based on distance and location. 

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What days do you allow pickups?

Pickups are available Tuesday through Saturday.  We are closed on Sundays except for Sundays which is only available for wedding receptions.

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Can I bring you the ingredients to cut costs?

No. I’m inspected, licensed, and insured and can not accept outside ingredients not directly purchased by SED

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Can I get a refund if I’m sick?

No. You are welcome to reschedule at a later date if the new date is available, but refunds are not available within 7 days of the order's due date.

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Do you offer cakes covered with fondant?

No. I only offer cakes finished in buttercream

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Do you offer explicit or drug paraphernalia cakes for parties?

No. Those are not the style of cakes that I offer.

  • We DO NOT create drug-related or alcohol-themed cakes/cupcakes.

  • We DO NOT offer burn cakes or alcohol dispenser cakes.

  • We don't offer politically themed cakes or cupcakes.​

  • We also DO NOT offer pornography-related cakes/cupcakes. 

  • We do NOT offer fondant-covered cakes. 

  • We DO NOT offer carved or novelty cakes.​

  • We are NOT a gluten-free, dairy-free, vegan, or allergy-friendly bakery.  Your safety is important to us. And there is a chance for cross-contamination.

Contact us

Address: Charlotte, NC 28269

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Email: info1@sweetandelegantdelights.com

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Phone: +1 (980) 416-9808

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Sweet & Elegant Delights

We are a home cake studio.  We provide Wedding Cakes, Custom Celebration Cakes, and Cupcakes.  We do not offer same day, next day or walk-in services. 

 

We are NOT a gluten-free, dairy-free, vegan, or allergy-friendly bakery.  Your safety is important to us. And there is a chance for cross-contamination.  

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Orders generally require 2-3 weeks notice but 3-4 weeks' is preferred. 
Please review the calendar on our order form for dates.

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