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FAQ

How do I order?

Submit an official order form on my website

Do I have to pay a retainer?

Yes, a retainer or payment in full is required to lock in your date 2 weeks

before the order due date or immediately if less than 2 weeks. 

C.O.D (cash on delivery) is NOT allowed for any reason.

What are the payment methods?

Invoices are sent via the Square Invoicing system.  Checks, Venmo, Zelle, and other payments such as that are not accepted

Can I taste before ordering?

No. Tasting boxes are reserved for wedding cake orders. However, you can order a dozen, one-flavor cupcakes.

 

Do you deliver?

Yes. Delivery fees are based on distance and location. 

What days do you allow pickups?

Pickups are available Tuesday through Saturday.  We are closed on Sundays except for Sundays which is only available for wedding receptions.

Can I bring you the ingredients to cut costs?

No. I’m inspected, licensed, and insured and can not accept outside ingredients not directly purchased by SED

Can I get a refund if I’m sick?

No. You are welcome to reschedule at a later date if the new date is available, but refunds are not available within 7 days of the order's due date.

Do you offer cakes covered with fondant?

No. I only offer cakes finished in buttercream

Do you offer explicit or drug paraphernalia cakes for parties?

No. Those are not the style of cakes that I offer.

  • We DO NOT create drug-related or alcohol-themed cakes/cupcakes.

  • We DO NOT offer burn cakes or alcohol dispenser cakes.

  • We don't offer politically themed cakes or cupcakes.​

  • We also DO NOT offer pornography-related cakes/cupcakes. 

  • We do NOT offer fondant-covered cakes. 

  • We DO NOT offer carved or novelty cakes.​

  • We are NOT a gluten-free, dairy-free, vegan, or allergy-friendly bakery.  Your safety is important to us. And there is a chance for cross-contamination.

Contact us

Address: Charlotte, NC 28269

Email: info1@sweetandelegantdelights.com

Phone: +1 (980) 416-9808

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Sweet & Elegant Delights

We are a home cake studio.  We provide Wedding Cakes, Custom Celebration Cakes, and Cupcakes.  We do not offer same day, next day or walk-in services. 

 

We are NOT a gluten-free, dairy-free, vegan, or allergy-friendly bakery.  Your safety is important to us. And there is a chance for cross-contamination.  

Orders generally require 2-3 weeks notice but 3-4 weeks' is preferred. 
Please review the calendar on our order form for dates.

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